F-12-827 Request to Add New Facility

🎯 PURPOSE

Field clinicians often identify new facilities that are not actively listed in the HCHB database. Types of facilities include the following: Assisted Living Facilities, DME Companies, Funeral Homes, Group Homes, Hospitals, Infusion Companies, Labs, Nursing Homes, Pharmacies, and Skilled Nursing Facilities. The clinician may submit a request in PointCare to request office staff to add/update a new facility. The most common requests for new facilities from PointCare users are Pharmacies and Labs. Inpatient facilities are often added by Intake based on referral information.  

Once the facility has been added, the office staff will need to notify the PointCare user to complete a Selective Refresh to update their device.

🔄 PROCESS

1. If needed, refer to O-12-823 Create Coordination Notes in PointCare for detailed instructions on how to create a Coordination Note outside of a visit or within a visit.

2. Select Note Type: REQUEST TO ADD NEW FACILITY

   

   • Include as many specific details as possible. For example, if a Walgreens Pharmacy, include the specific location. If a lab, indicate if associated to a hospital or clinic.

     

3. Save and Sync.

   

4. Coordination note will route to Intake Coordinator to add new facility to HCHB database.

📅 Effective: 05.25.2023  | 🛠️ Revised: 10.29.2026 |  ✅ Approved: JS