F-12-831 Add Non Visit Activity (NVA) in PointCare

🎯 PURPOSE

Describes how to enter a Non-Visit Activity (NVA) from the PointCare device. NVAs may be entered in PointCare to capture activities that cannot be tied to client visits. NVA entries collect time, location and mileage (if applicable) and can be used to generate pay and/or productivity points.

NVA types available to the PointCare user are dependent on the Worker Category that is set up for the user. Refer to O-12-920 Non Visit Activity (NVA) Tipsheet for a detailed description of all NVA types available.

Summary of NVA Types in Pointcare:

Salaried Staff: Attempted Visit, Lab/Supply Drop, Salaried Meeting/Training, Case Conference

Per-Visit Staff: Attempted Visit, Per Diem Hourly Pay

Contract Staff: Attempted Visit

Hourly Staff: NVAs cannot be entered in PointCare for Hourly employees. Hourly staff must contact the office immediately if a visit was attempted but not made or if additional hourly pay needs to be recorded.

🔄 PROCESS

From the Rolling Calendar, select the menu and select Agent:

Select Non Visit Activity:

Select Add:

Ensure appropriate branch is selected. Multiple branches will be listed here if worker is assigned to more than one branch.

Select NVA Type from drop down:

Examples:

Complete all required fields. Each NVA type will have different default options and requirements:

Complete all required fields. Each NVA type will have different default options and requirements. Enter Time: Edit Date, Start Time and End Time.
1. Ensure the travel time TO the destination is included within the NVA's total hourly time.

NOTE: Travel Time should be entered from business stop to business stop and should not be entered if the first business stop of the day.

Example: Clinician had SNV from 7:30-8:00am and then dropped of labs at the clinic. It was a 20 minute drive TO the clinic and 10 minutes were spent dropping off the labs. Clinician left the lab at 8:30 and then drove to next visit. NVA time should be entered as 8:00-8:30am. Clinician needs to enter in real time so that the next visit reflects the correct travel time. If next visit is at 8:45am, then clinician should confirm travel time captured in next visit is 15 minutes (from lab to client’s home).

Travel Info: Select Edit to add destination. Available options include Client’s Home, Facility (select for labs), Branch Office, or Other. If no travel is required, select Not Applicable.

When selecting Client’s Home, select “Set Destination” to select appropriate patient:

Select “Client’s with Visits” to select from a list of assigned visits. Select “Show All” and type last name in text box to pull from client list:

Select “Facility” to access a list of labs configured for branch.

NOTE: If lab or other facility is not available from list, contact the office to add. Clinician may also add a Coordination Note- REQUEST TO ADD A NEW FACILITY as new labs are identified.

Details: Details of the non-visit activity are required. Include specific details as needed to explain Non-Visit Activity.
1. Select Edit and enter details of the activity:

📅 Effective: 10/24/2023 | 🛠️ Revised: 09/18/2026 | ✅ Approved: JS