F-12-138 Remove Duplicate Visits in Pointcare

🎯 PURPOSE

If a clinician identifies there are multiple duplicate visits on the PointCare device, they must address the issue as quickly as possible as each sync will result in additional duplication of visits.

⚠️VERY IMPORTANT

Before completing the steps below, the clinician must address any complete/incomplete/paused visits on their device. They should finish any outstanding documentation and sync before completing the steps below.

If they have any incomplete/paused visits on the device when they complete the process below, they will lose the data for those visits and they will need to re-document their notes.

🔄 PROCESS

  1. Go to Menu and then select Maintenance.
  2. Go to Database.
  3. Select Clear Client Data.
  4. Click Clear.
  5. Go back to the Maintenance Screen.

  6. Complete a Sync.


📅 Effective: 11.06.2025  | 🛠️ Revised: 10.27.2026 |  ✅ Approved: JS

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us