F-12-135 Interpreter Services

🎯 PURPOSE

Outlines the responsibilities of the PointCare clinician in planning for interpreter services on the client’s schedule, reviewing interpreter information in the medical record, and completing documentation at the time of the visit to indicate type of interpreter service utilized. Intake will identify the need for interpreter services at the time of the referral and initiate communication. Refer to process O-7-100 Client Intake for additional information and resources.

🔄 PROCESS

Intake will communicate the need for Interpreter Services to be scheduled at the time of the SOC. Buddy Codes cannot be scheduled in conjunction with the SOC visit.

Plot __-INTERP Buddy Code on POC/Order:

1. PointCare Clinician will add appropriate __-INTERP Buddy Code to calendar when plotting visits at time of SOC/Eval:

   

2. Clients that require interpreter services should have the appropriate buddy code assigned in conjunction with each requested skilled visit:

   

   • Buddy Codes:

     

Review Interpreter Information Coordination Note:

1. Assignment of the buddy code will alert the clinician that an interpreter service is needed to be scheduled in conjunction with the skilled visit:

   

2. Review Interpreter Information coordination note for additional details:

   1. Select Medical Records from menu:

      

   2. Select client name and current episode:

      

   3. Select Coordination Notes:

      

   4. Select “Note Type” to filter by name, then select Interpreter Information:

      

   5. Review details of coordination note:

      

Complete __-INTERP Buddy Code at time of visit:

1. Clinician will accept and complete buddy code:

   

2. Clinician will identify if interpreter services were utilized at the time of the visit:

   

1. If YES, indicate which service was utilized (including family/caregiver):

   

2. If NO, clinician must specify how needs were met:

   

3. Buddy Code will be completed and synced back to the office.

📅 Effective: 04.24.2024  | 🛠️ Revised: 10.16.2026 |  ✅ Approved: JS